| Business Enhanced Support Technology (B.E.S.T.) |
Designed to provide our customers with a customised maintenance plan to minimise your downtime and enhance your network. B.E.S.T. will proactively monitor your computers and network and immediately alert one of our engineers who will take the corrective action to solve the issue.
No more calls to report a fault or wait for the engineer to visit, our engineer will start to work on the problem as soon as it arises and for issues that require a site visit, well...the engineer should already be on his way!
|
|
|
| |
B.E.S.T. - Business Enhanced Support TechnologyManaged Service Plans |
| |
Choose form 4 customised plans: |
| |
Lite |
| |
Automated Alerting, Patch Management , Anytime Remote Support available, Network, Workstation, Server Monitoring, and Management, Monthly Network Health Check Status reports and recommendations |
| |
Basic - Everything the Lite Plan includes plus – |
| |
Priority Service, Helpdesk support for all users available, One remote support incident per PC Monthly tune-ups included for all PCs, Monthly Network Health Check Status reports and recommendations, 30% discount for any additional service,Best practices audit & recommendations regarding computer setup, security, and maintenance for maximum efficiency and minimum downtime, B.E.S.T. Monitoring Software installed to facilitate daily monitoring and alert a Computer Troubleshooters technician when a problem occurs |
| |
ProActive -
Everything the Basic Plan includes plus – |
| |
High Priority Service – next day response or better, All computer problems covered, Unlimited help desk support for all users, Monthly tune-ups included for all PCs, ISP, email, backup, firewall, and VPN management support included at no additional cost, Two remote support incidents per PC per month, 40% discount for any additional non-problem service |
| |
Trouble-Free -
Everything the Basic and Proactive Plans include plus – |
| |
No-Downtime Guarantee (including reimbursement of £50 per hour for any downtime, see agreement for details), Highest priority service, CT recommended defense software (included) Software License and Asset Management included, Weekly tune-ups included for all PCs, a massive 50% discount for additional (non-problem) service, Optional Hardware Guarantee on PC's* |
| |
|
| |
Monthly Computer Assurance plans available for those businesses who would rather have an engineer on site every month to carry out maintenance on your computer network. |
| |
|
| |
|
| |
| |
| |
| |
| |
| |
| |
| |
|
 |
|
 |
 |
| Data
Recovery ? |
Deleted
data by accident? Hard drive crashed suddenly?
Whatever the loss we can offer a data
recocery service that is efficient, discrete
and completely secure.
|
|
 |
|
| |
|
|
|
